Your Privacy is Important to Us

This Privacy Policy was last updated on 13 August 2024. We reserve the right to revise and update it periodically by publishing the updated version on this website.

Ecotone Health cares deeply about your privacy. Any information we collect from you is stored securely and treated with care. We do not sell or share your information with third parties without your consent, except in the limited circumstances outlined below.

Ecotone Health complies with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This Privacy Policy outlines the types of information we collect, why we collect it, and how we collect, store, use, and disclose your personal information.

The Personal Information We Collect and Why

Ecotone Health offers a variety of health care services including but not limited to: personal and group consultations, workshops, and programs both online and in-person. To provide these services, we may collect information you provide while interacting with our website, participating in our workshops or programs, or otherwise engaging with us. This may include personal information.

Under the Privacy Act, personal information is defined as information or an opinion about you that identifies you or could reasonably identify you. This includes your name, address, phone number, email address, date of birth, payment details, and other identifying information.

Please note that information available in public records is not considered personal information, and we are unable to protect it.

When you visit our website, certain information is automatically collected through cookies, Google Analytics, and other tracking technologies. This information is used to enhance your experience on our site and improve our services. This data is not used to identify individual users but helps us understand site usage and functionality. You can opt out by configuring your browser to refuse cookies, although this may limit your use of our services.

When booking our services online, it's essential to provide accurate information, including your real name and any other relevant details. This ensures we can provide the best service possible, including verifying any potential conflicts of interest.

Some of our services require payment. In these cases, we will collect the necessary personal information to process your payment securely. We use a third-party service, such as Stripe or Square, to handle your payment details securely, and Ecotone health does not have access to your payment information.

We keep records of information provided by those who use our services, and this information is stored securely as detailed below.

Your Personal Information is Stored Securely

Your information is securely stored in a combination of secure cloud environments, using high-grade encryption, and on Ecotone Health’s own secure servers.

Only authorised staff and service contractors have access to this data. We take security seriously and have implemented appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no system is completely secure, and we cannot guarantee absolute protection from unlawful acts, including data theft. By using our services, you acknowledge that Ecotone Health is not liable in the event of unlawful theft or misuse of the information you provide.

We Will Not Share Your Personal Information Without Your Consent

Ecotone Health will not share your personal information with third parties unless required by law.

Please be aware that while we do not disclose your information overseas, data stored on third-party servers, such as those used by Microsoft, may be backed up in other countries.

We may provide links to third-party websites. However, Ecotone Health does not have any affiliation with, sponsor, endorse, or approve of these websites.

Contact Us with Any Privacy Concerns

If you would like to access the personal information we hold about you, or if your information needs to be updated, please contact our Privacy Officer.

Beth Attard
Owner/ Privacy Officer
Ecotone Health

You can also reach us by email at info@ecotonehealth.com.au.

To protect your privacy, we will require proof of identity before allowing access or making changes to your personal information. We will endeavor to process your requests within a reasonable timeframe.

If you have any complaints regarding how we have handled your personal information or believe there has been a breach of your privacy, please provide details to our Privacy Officer. You can expect a response within 30 days. If the issue cannot be resolved within 3 months, we may propose alternative dispute resolution. If the matter remains unresolved, you may lodge a formal complaint with the Office of the Australian Information Commissioner.